Disability Support Workers in Melbourne

Choosing a disability support worker is about more than just who is available. At Hilda Care, we connect people in Melbourne with registered and screened NDIS support workers who fit your needs, preferences, and daily routines.

If you need ongoing support, help with daily routines, or assistance in the community, we will help you find the right match.

Find a Support Worker Today

“Looking for support work yourself rather than a worker for someone else? Visit our careers page instead.“

How Our Disability Support Workers Can Help

What a disability support worker does depends on your NDIS plan, goals, and daily needs. This can include:

Personal care, showering, dressing, and morning or evening routines
Household tasks, cleaning, laundry, and meal preparation
One-on-one community support, getting to appointments, social activities, or a regular outing
Medication reminders and general daily supervision
Overnight support, for participants whose plan includes it

Some people need a support worker for just a few hours each week, while others need daily help with several tasks. Both options are common, and we tailor the arrangement to what you need instead of offering a standard package.

Finding the Right Support Worker for Your Needs

Your support worker will come into your home, learn your routine, and spend time with you. That’s why finding the right fit is so important. Consistency matters, a worker who understands your preferences, remembers your routine, and communicates in a way that suits you makes a big difference.

Personality is just as important as qualifications. Some people prefer a quiet, task-focused worker, while others want someone more talkative who builds a relationship over time. Language and cultural background can also be important, especially for personal care. Feeling comfortable with your support worker is essential for everything else to work well.

Our Support Worker Matching Process

Step	What Happens
1. Understanding what you need	We talk through the type of support, hours, and any preferences around gender, language, or personality.
2. Checking your plan	We confirm what's funded and how it can be used before matching begins.
3. Matching a worker	A worker is selected based on fit, not just who's available that week.
4. Introduction	Where possible, you meet or speak with your worker before the first shift.
5. Ongoing fit check	If it's not working, we look at other options rather than leaving you with it.
6. Staying in touch	We check in regularly to make sure the arrangement is still working, and adjust support if your needs change over time.

Why Choose Hilda Care for Disability Support Workers in Melbourne

Here’s what you can expect once your support begins, not just what we promise at the start.

Registered with the NDIS Quality and Safeguards Commission (Provider Registration Number 4050126032)
Every worker holds a current NDIS Worker Screening clearance and police check before being assigned to a participant
Workers matched on personality, communication style, and language, not just availability
The same worker kept in place over time, with proper cover arranged if they’re unavailable

NDIS Support Options We Can Help Arrange

Personal daily assistance
Community access
Social participation
Household support
Routine-based support

Learn more about our disability support services.

Trusted, Registered and Screened Support Workers

Every worker has a current NDIS Worker Screening clearance and police check before they are assigned to anyone. This screening covers criminal history, disciplinary records, and is designed specifically for people working with those with disability.

Hilda Care is registered with the NDIS Quality and Safeguards Commission (Provider Registration Number 4050126032). This means our screening, training, and support are checked against the NDIS Practice Standards, not just our own claims.

Disability Support Workers Across Melbourne

We support participants across Melbourne, including suburbs such as Dandenong, Footscray, Preston, Werribee, Clayton and surrounding areas across Melbourne’s north, west, east and south-east.

      
   Hilda Care - Registered Ndis provider Melbourne
   53 Google reviews 
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       Posted on Google  
   
   Omar Soliman 
 
 
 
 Trustindex verifies that the original source of the review is Google. Really happy with the support I’m getting. Everyone is friendly, easy to talk to, and actually listens. I feel supported and comfortable. Would definitely recommend.
  
 
      Posted on Google  
   
   Warren 
 
 
 
 Trustindex verifies that the original source of the review is Google. I have found the services to be unbelievably great in my situation. I recommend the services to everyone who wants to be taken care of in Melbourne.
  
 
      Posted on Google  
   
   Amira Moussa 
 
 
 
 Trustindex verifies that the original source of the review is Google. I’m so grateful for the care and support I receive from Hilda Care. I’ve always felt respected, valued, and genuinely listened to. The team is kind, patient, and supportive, and communication is always clear! I honestly feel lucky to be part of a service that truly cares about their clients. Thank you!!!
  
 
      Posted on Google  
   
   Omar Moussa (omzy96) 
 
 
 
 Trustindex verifies that the original source of the review is Google. Lovely NDIS provider providing support throughout all of Melbourne. I have personally recieved support through Hilda Care for the past 6 months roughly. Their administration is top notch. They have gone above and beyond providing personalised support workers for my needs, have promptly resolved any issues I may have and they always try their best to deliver extra services that may help me with my needs and support. Thank you Hilda Care, you've made my transition into the NDIS as seamless as possible, and I really look forward for the years ahead 😊
  
 
      Posted on Google  
   
   Grahm Watson 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thanks for looking after me in SIL house in Burnside Heights. Management is excellent. Happy is looking after me very well. Thanks
  
 
      Posted on Google  
   
   Kim Fleming 
 
 
 
 Trustindex verifies that the original source of the review is Google. My experience dealing with this organisation has been very disappointing.  They seem unorganised,  unprofessional arrogant and downright disrespectful of peoples time.
  
 
      Posted on Google  
   
   Divyanshu Sethi 
 
 
 
 Trustindex verifies that the original source of the review is Google. Hilda Care is outstanding. As a Support Coordinator, I’ve had situations where I needed a Support Worker at the very last minute for my cleints, and they delivered without hesitation. Not once or twice but always. They found the right person within hours and made sure the client felt safe and supported. They have paid heed to client’s feedback and tweaked their services accordingly everytime. Their staff are well trained, reliable, and always go above and beyond to meet client needs. It’s clear they genuinely put clients first. Highly recommended.
  
 
      Posted on Google  
   
   Tommy Njegac 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thank you Hilda care for providing me services in caroline springs. Harry is amazing support worker. He really understands me well and my needs. God bless your company.
  
 
      Posted on Google  
   
   Yasemin Yakup 
 
 
 
 Trustindex verifies that the original source of the review is Google. This is one of the most reliable and compassionate disability service providers we’ve worked with. Their communication is clear. The support workers show great understanding and patience, especially during challenging moments. They make everyday routines more enjoyable and less stressful for everyone involved. We feel very lucky to have them on our side.
  
 
  
  
 
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Frequently Asked Questions (FAQs)

Can I choose my disability support worker?

You can tell us your preferences for gender, language, personality, or communication style, and we’ll do our best to match you. If the worker isn’t the right fit after support begins, we’ll help you find someone else instead of leaving you with a poor match.

How long does it take to find a disability support worker?

The time it takes depends on the type of support and your specific needs. For most requests, it usually takes a few days to a week or two from your first enquiry to a worker starting. It can be faster for standard personal care or household help, and may take longer if you need a very specific fit.

Do you provide disability support workers across Melbourne?

Yes. We support participants across Melbourne, including Dandenong, Footscray, Preston, Werribee, and Clayton, among other suburbs. Get in touch with your suburb and we’ll confirm coverage.

How do I find a support worker?

Begin by choosing a registered NDIS provider. This ensures the organisation meets NDIS Practice Standards and that every worker has a current NDIS Worker Screening clearance. Let us know what you need, your plan management type, and the kind of support you want, and we can usually find a suitable worker for you..

Are there NDIS support workers near me?

We support participants across Melbourne. Get in touch with your suburb, and we’ll confirm coverage and matching options for your area.

Can I get one-on-one disability support, not a group setting?

Yes. Most of what we arrange is one-on-one, matched to an individual participant’s plan and routine, rather than a shared or group arrangement.

What's the difference between hiring a private support worker and going through an agency?

A private or independent support worker is usually hired directly, often through a platform, and you handle more of the administration yourself. Hilda Care takes care of screening, matching, rostering, and arranging cover if your regular worker is away. The trade-off is that you may have a bit less control over the exact pricing.

Do I need to be self-managed to hire a support worker?

No. You can get a support worker through Hilda Care whether your plan is NDIA-managed, plan-managed, or self-managed. The only difference is how the invoice is paid, not your access to support.

How do I choose a disability support worker?

Besides making sure a worker is properly screened, consider personality fit, communication style, and language if these are important to you. A provider who matches you on these things, instead of just assigning anyone available, can make a big difference in how well the arrangement works

Find a Disability Support Worker Through Hilda Care

Our team will start by learning about your goals, preferences, and available funding. Let us know what kind of support you need, whether it’s a set number of hours, a certain type of help, or something more complex like overnight care. We’ll check what your plan covers and then match you with a suitable worker.

Hire a Support Worker