Accessibility Statement Hilda Care
Our Commitment
Hilda Care is committed to making our website and the information we publish accessible to as many people as possible.
We target the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard across all pages of this site.
What We Have Done
To make this site as accessible as possible, we have:
- Built the site so it can be navigated using a keyboard alone
- Used semantic HTML so screen readers can correctly interpret page structure
- Provided text alternatives for all non-decorative images
- Maintained sufficient colour contrast between text and background
- Built forms with clear labels and instructions
- Avoided automatic audio or video playback that could interfere with screen readers
Where We Are Still Working
We acknowledge there are areas of our site we are still improving. Accessibility is an ongoing commitment, not a one-time task.
If you encounter a barrier while using this site, please let us know. Your feedback directly informs our work.
Request Information in an Accessible Format
If you need content from this website in another format, we can provide:
- Easy Read
- Auslan video
- Large print
- Audio
Contact us, and we will respond within 5 business days.
Phone: 1300 440 777
National Relay Service
If you are deaf, hard of hearing, or have a speech impairment, you can reach us through the National Relay Service:
- Voice relay: 1300 555 727
- TTY: 133 677
- SMS relay: 0423 677 767
Internet relay: accessibility.gov.au/nrs
Interpreter Service
If you require interpreter or translation support in a language other than English, please contact the Hilda Care team first to determine whether an internal team member can assist. Where internal support is unavailable, interpreting services can be organised.
Accessibility Feedback
If you have encountered an accessibility issue on this site or have feedback on how we can improve, please email info@hildacare.com.au. We treat accessibility feedback as a priority.
Contact Us
Hilda Care Operational Health Care Services Pty Ltd ABN 11 648 882 839
Level 32, 367 Collins Street, Melbourne VIC 3000
Phone: 1300 440 777