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- Registered NDIS Provider #4050126032
NDIS Provider Reservoir
Hilda Care is an accredited NDIS provider in Reservoir supporting participants with personal care, household assistance, community participation, and daily living support across Melbourne’s north.Â
Reservoir is Melbourne’s largest suburb by land area and one of its most culturally rich, and the participants we work with here reflect exactly that.
NDIS Support Designed Around Your Goals
Every NDIS participant has different goals, daily routines, and support needs. Some people want to become more independent at home, while others need help getting out into the community, attending appointments, or managing everyday tasks. That is why we build support for each participant rather than using the same approach for everyone.
Before support starts, we take time to get to know you and, if you choose, your family or carer. This helps us understand the type of support that will work best for you.
Hilda Care also takes care when matching support workers. We consider your preferred language, cultural background, support needs, and the experience required for your disability. If you feel the match is not right after support begins, we can arrange another worker. As your needs or goals change, we update your support so it continues to fit your daily life.
Why Choose Our Team in Reservoir
Many families in Reservoir contact us after using another NDIS provider. They usually tell us the same things. Their support worker changed too many times, no one clearly explained what their NDIS plan covered, or the support worker did not understand their family or culture. We do things differently.
- Coverage across Melbourne’s largest suburb: Reservoir covers more ground than any other Melbourne suburb. With over 200 support workers across Melbourne’s north, we match participants with a worker close to their part of Reservoir rather than sending someone from the other side of the city.
- A large local team: With over 200 support workers across Melbourne, participants in Reservoir are matched with someone based nearby, which means reliable scheduling and less time lost to travel delays.
- Currently accepting new participants in Reservoir: Our team is actively taking on new participants across Reservoir and can generally begin the matching process within days of first contact.
Building Independence Through Everyday Support in Reservoir
For many participants, the goal is not only to get through daily tasks but also to gradually need less help with parts of their routine over time. Reservoir has strong local connections that make this possible, including tram routes along High Street, the Upfield train line, Preston Market, and community spaces close to residential areas.
- A participant learning to use the High Street tram or Upfield line, with a support worker alongside them at the start until they feel confident travelling alone
- A participant building comfort with regular grocery shopping at Preston Market on Murray Road, with support during early visits and less help as the routine becomes familiar
- A participant attending programmes at Reservoir Leisure Centre on Edwardes Street with support at first, then gradually moving towards attending independently
Some tasks will always need hands-on support, and that is completely fine. As confidence grows in one area, focus can move to the next goal.
NDIS Services We Offer in Reservoir
We provide a full range of disability services in Reservoir funded through your NDIS plan. Here is what that covers:
NDIS daily living support covers the everyday tasks that have become harder because of a disability, from managing a morning routine to preparing meals and keeping the home running through the week. This is funded through Core Supports in the plan.
Cleaning, cooking, laundry, and grocery shopping to help participants stay comfortable and safe at home. Our household tasks support covers NDIS household tasks under Core Supports in the plan.
NDIS personal care covers help with showering, dressing, grooming, and hygiene at home. The same worker comes each time, so participants feel comfortable rather than adjusting to someone different every visit.
Getting to local places, attending social and cultural activities, and staying connected to what is happening in Reservoir. Our community participation support is shaped around what the participant actually wants to do.
Getting to medical appointments, therapy sessions, and community activities across Reservoir and Melbourne’s north so that nothing important gets missed because of transport difficulties.
For participants who need daily support to live as independently as possible, our supported independent living options are built around the individual and their goals rather than a shared arrangement that does not suit them.
NDIS respite care gives family carers in Reservoir a proper break while the participant continues to receive quality support. Our carer support and respite care covers short-term and planned relief for families who have been carrying the load on their own.
Practical, consistent support for participants living with the ongoing effects of a mental health condition. Our psychosocial disability support is built around recovery goals and day-to-day functioning.
Suburbs We Cover Near Reservoir
Hilda Care supports participants throughout Reservoir. Our team provides in-home and community support throughout the suburb and nearby areas.
Reservoir Central and Edwardes Lake
We support participants around Edwardes Lake and the surrounding residential streets. This includes personal care, household tasks, and community outings to Edwardes Lake Park and the Reservoir Leisure Centre on Edwardes Street.
Broadway and High Street Corridor
This area covers the main residential and commercial streets along Broadway and High Street. We assist participants with daily living support, transport to appointments, and community access along this central part of Reservoir.
East Reservoir and Reservoir North
We provide support across East Reservoir, Reservoir North, and the quieter residential streets towards Thomastown. This includes personal care, household support, and transport to therapy appointments and community programmes.
Reservoir Station Precinct and Preston Market
We support participants around Reservoir Station and the Preston Market area on Murray Road. This includes transport support, help with shopping, and access to allied health and community services in this well-connected part of Melbourne’s north.
Frequently Asked Questions
Are you a registered NDIS provider in Reservoir?
Yes. Hilda Care is a registered NDIS provider supporting participants in Reservoir and nearby suburbs across Melbourne’s north. Our NDIS registration number is 4050126032.
Can I request a support worker who speaks my language?
Yes. We have support workers who speak Italian, Greek, Macedonian, Hindi, Punjabi, Vietnamese, and other languages. We consider language and cultural background when matching every participant with a support worker.
How quickly can support start in Reservoir?
After an initial conversation and once the right support worker is matched, services can usually begin soon. Contact us on 1300 440 777 to discuss your situation.
What if my support worker is not the right fit?
If you are not comfortable with your support worker, let us know. We will arrange another worker who is a better match for your needs and preferences.
Do you provide respite care in Reservoir?
Yes. We provide short-term accommodation (STA) and in-home respite, depending on your NDIS plan. This gives family carers a chance to take a break while participants continue receiving the support they need.
Start Your NDIS Journey With Confidence
If you are looking for a dependable NDIS provider in Reservoir, we are a registered NDIS provider with local workers, a multilingual team, and a straightforward process to get the right support in place.Â
Call 1300 440 777 or email info@hildacare.com.au to get started.