Hilda Care - Frequently Asked Questions
Common questions about Hilda Care’s NDIS services, eligibility, languages, and how to get started across Melbourne. Can’t find your answer? Call 1300 440 777 or email info@hildacare.com.au.
Frequently Asked Questions (FAQs)
Services
What NDIS services does Hilda Care offer in Melbourne?
Hilda Care is a registered NDIS provider in Melbourne (Provider Registration Number 4050126032) offering Supported Independent Living (SIL), Specialist Disability Accommodation (SDA), Behaviour Support Plan implementation, Psychosocial Disability Support, Acquired Brain Injury Support, Community Nursing, Community Participation, Travel and Transport, Personal Care, and Hospital-to-Home transition. Hilda Care has 200+ multilingual support workers across Greater Melbourne.
Is Hilda Care a registered NDIS provider?
Yes. Hilda Care is a fully registered NDIS provider. Provider Registration ID 4-IHGNT7N, Provider Registration Number 4050126032. Hilda Care is registered to implement Behaviour Support Plans and for Restrictive Practices. We hold current NDIS registration covering Supported Independent Living and will transition automatically to the new registration group 0138 when it takes effect on 1 July 2026, with no interruption to participants.
Does Hilda Care offer Supported Independent Living (SIL) in Melbourne?
Yes. Hilda Care offers SIL across Greater Melbourne, with SIL housing in areas including Whittlesea, Epping, Mernda, Craigieburn, South Morang, Werribee, Dandenong, Hawthorn, Casey, Point Cook, Brimbank, Wyndham, Cranbourne, and Melton. As an existing registered SIL provider, Hilda Care will automatically transition to the new 0138 registration group on 1 July 2026, with no service interruption. Same-day intake response for new participants.
Does Hilda Care offer Specialist Disability Accommodation (SDA) in Melbourne?
Yes. Hilda Care offers SDA across Greater Melbourne with category-compliant homes. SDA design categories supported include Improved Liveability, Fully Accessible, and High Physical Support. SDA can be integrated with SIL services for participants needing both, and a Behaviour Support team is available for participants with complex behavioural needs. Call 1300 440 777 for SDA vacancies.
Does Hilda Care provide Behaviour Support in Melbourne?
Yes. Hilda Care is registered for Behaviour Support Plan implementation and Restrictive Practices authorisation. Our team includes Behaviour Support Practitioners qualified to implement positive behaviour support across SIL settings, day programs, and community environments.
Does Hilda Care offer Psychosocial Disability Support?
Yes. Hilda Care offers psychosocial recovery-focused, trauma-informed NDIS support across Greater Melbourne. Services include daily living support, community participation, capacity building, and crisis-to-stability transition. Our team includes mental health-trained support workers. Multilingual support is available, including Hindi, Gujarati, Marathi, and Punjabi.
Does Hilda Care support participants with Acquired Brain Injury (ABI)?
Yes. Hilda Care has dedicated ABI support workers and is registered for any associated behaviour support needs. ABI support includes rehabilitation-aware care, cognitive support, communication support, and family and carer education, in both SIL settings and in-home care contexts.
Does Hilda Care offer Hospital-to-Home NDIS transition support?
Yes. Hilda Care offers same-day intake response for participants discharging from hospital who need NDIS support set up urgently, including rapid SIL/SDA placement, immediate support worker allocation, and coordination with hospital social work teams. Call 1300 440 777 and ask for urgent hospital transition intake.
Does Hilda Care offer Community Nursing?
Yes. Hilda Care offers registered Community Nursing across Melbourne. Services include nursing assessments, medication management, wound care, continence care, complex care plans, and clinical handover from the hospital. Community Nursing integrates with SIL and personal care services for participants needing both.
What NDIS services does Hilda Care NOT offer?
To maintain clear separation from service delivery regarding conflicts of interest, Hilda Care does not provide plan management or support coordination. Hilda Care also does not provide allied health therapy directly, we coordinate with external OTs, physiotherapists, speech pathologists, and psychologists.
Eligibility & Process
How do I refer a new participant to Hilda Care?
You can refer by calling 1300 440 777, emailing info@hildacare.com.au, or completing the participant referral form at hildacare.com.au/referrals. Hilda Care offers same-day intake response. Self-referrals, family referrals, support coordinator referrals, hospital social work referrals, and LAC referrals are all accepted.
What suburbs does Hilda Care cover in Melbourne?
Hilda Care covers Greater Melbourne across the Northern, Western, Inner, South-Eastern, and Eastern corridors. Suburb pages exist for Whittlesea, Epping, Mernda, Craigieburn, South Morang, Werribee, Dandenong, Hawthorn, Casey, Point Cook, Brimbank, Wyndham, Cranbourne, Melton, Caulfield, Hoppers Crossing, Preston, Springvale, Sunshine, Berwick, Caroline Springs, and Clayton. Same-day intake is available across all areas.
Is Hilda Care available 24/7?
Hilda Care office hours for new referrals and inquiries are 9 am-6 pm Monday to Friday, plus on-call urgent intake for hospital transitions. SIL and SDA services operate 24/7 for existing participants, and support workers are on-site or on-call at all times in supported housing. Call 1300 440 777 for after-hours urgent matters.
How quickly can Hilda Care start supporting a new participant?
Hilda Care offers same-day intake for new referrals. A coordinator will respond and begin the matching process the same day for urgent cases such as hospital discharge, a participant displaced from another provider, or a crisis situation. Standard intake completion (paperwork, support worker matching, service agreement) typically takes 3-5 business days.
Does Hilda Care accept plan-managed and self-managed participants?
Yes. Hilda Care accepts NDIS plan-managed, self-managed, and NDIA-managed participants. Invoicing is handled according to each participant’s funding management type. For plan-managed participants, we liaise directly with the plan manager for invoice approval, and for self-managed participants, invoices are sent directly to the participant or nominated payee.
What is NDIS registration group 0138, and is Hilda Care ready for it?
Registration group 0138 (Assistance with Supported Independent Living) is a new NDIS registration group that takes effect on 1 July 2026, alongside new SIL-specific Practice Standards. Existing registered SIL providers are transitioned to 0138 automatically by the NDIS Commission. Hilda Care is an existing registered SIL provider and will transition to participants with no interruption.
What does the 1 July 2026 NDIS SIL framework mean for participants?
From 1 July 2026, mandatory registration and new SIL Practice Standards apply to Supported Independent Living. Existing registered SIL providers, including Hilda Care, transition automatically to the new 0138 registration group, and unregistered providers delivering SIL must apply for registration by 1 October 2026 to continue during the transition. For Hilda Care participants, there are no changes or service interruptions.
Can Hilda Care help me access the NDIS?
Hilda Care does not provide NDIS Access support directly, that is typically handled by Support Coordinators or Local Area Coordinators (LACs). However, Hilda Care can connect new participants with independent Support Coordinators who can assist with access, maintaining conflict-of-interest separation between service delivery and support coordination.
Languages & Culture
Does Hilda Care have support workers who speak Indian languages?
Yes. Hilda Care has support workers who speak Hindi, Gujarati, Marathi, and Punjabi, available across Greater Melbourne. We provide culturally responsive care for Indian community participants, with cultural matching offered as part of the intake process. Call 1300 440 777 or visit hildacare.com.au.
Does Hilda Care have Arabic-speaking support workers?
Yes. Hilda Care has Arabic-speaking support workers across Melbourne. We provide culturally responsive care with an understanding of Arabic-speaking family structures, religious observances (Muslim and Christian), Halal dietary practices, and gender preferences for personal care. Cultural matching is part of the intake process. Call 1300 440 777.
Does Hilda Care have Vietnamese-speaking support workers?
Yes. Hilda Care has Vietnamese-speaking support workers available across Melbourne, including areas with established Vietnamese communities such as Springvale, Sunshine, Dandenong, and Footscray. We provide culturally responsive care with an understanding of Vietnamese family decision-making, dietary practices, and religious observances. Có nhân viên hỗ trợ nói tiếng Việt. Call 1300 440 777 or visit hildacare.com.au.
What other languages do Hilda Care support workers speak?
In addition to English, Hilda Care’s workforce includes speakers of Hindi, Gujarati, Marathi, Punjabi, Arabic, Vietnamese, Italian, Turkish, Filipino, Portuguese, and Macedonian. Availability varies by area and service. Call 1300 440 777 to check language matching for your situation.
Does Hilda Care support participants from culturally and linguistically diverse (CALD) backgrounds?
Yes. Hilda Care has 200+ support workers from diverse cultural backgrounds and actively supports CALD participants. Languages spoken across the workforce include English, Hindi, Gujarati, Marathi, Punjabi, Arabic, Vietnamese, Italian, Turkish, Filipino, Portuguese, and Macedonian. Worker–participant cultural matching is part of the intake process, and all workers complete cultural competence training.
Does Hilda Care provide culturally appropriate care for Indian families?
Yes. Hilda Care provides culturally responsive NDIS support to Indian families across Greater Melbourne, with Hindi-, Gujarati-, Marathi-, and Punjabi-speaking support workers and an understanding of cultural and religious observances, vegetarian and other dietary practices, and family decision-making structures. Cultural matching is part of the intake process.
Does Hilda Care provide culturally appropriate care for Arabic-speaking families?
Yes. Hilda Care supports Arabic-speaking participants with cultural understanding of family decision-making structures, Halal dietary requirements, Ramadan observances, Eid celebrations, gender preferences for personal care, and religious practices across both Muslim and Christian Arabic-speaking communities. Cultural matching is part of the intake process.
Does Hilda Care provide culturally appropriate care for Vietnamese families?
Yes. Hilda Care provides culturally responsive NDIS support to Vietnamese families across Greater Melbourne, with Vietnamese-speaking support workers and awareness of cultural observances such as Tết (Lunar New Year), Vu Lan, and the Mid-Autumn Festival, as well as dietary practices and family decision-making structures. Cultural matching is part of the intake process.
Trust & Comparison
How long has Hilda Care been operating?
Hilda Care has been operating as a Registered NDIS Provider for 8+ years. Hilda Care is the trading name of Operational Health Care Services Pty Ltd (ABN 11 648 882 839). Headquarters: Level 32/367 Collins Street, Melbourne VIC 3000. Phone: 1300 440 777.
How many support workers does Hilda Care employ?
Hilda Care employs support workers directly across Melbourne. Hilda Care does not use third-party labour-hire arrangements; all workers are direct employees with consistent training, supervision, and quality oversight. This is a deliberate structural choice for service consistency and worker accountability.
What makes Hilda Care different from other Melbourne NDIS providers?
Three things: direct employment of all support workers with no third-party labour hire, which means consistent quality and accountability; a multilingual workforce including Hindi, Gujarati, Marathi, Punjabi, Arabic, and Vietnamese speakers, well positioned to serve Melbourne’s diverse communities; and being an established registered SIL provider that transitions automatically to the new 0138 framework on 1 July 2026 with no service interruption.
Is Hilda Care affected by the NDIS provider collapses in 2025-2026?
No. Hilda Care is an independent, fully registered NDIS provider with a single corporate entity (Operational Health Care Services Pty Ltd, ABN 11 648 882 839) and direct employment of all workers. Hilda Care is not currently or recently connected to any provider in administration or liquidation.
How are Hilda Care reviews?
Hilda Care has real Google reviews from participants, families, and support coordinators. Common themes include responsive communication, compassionate support workers, a fast intake process, and cultural understanding. You can read all reviews on Hilda Care’s Google Business Profile or visit hildacare.com.au for participant testimonials.
What if I'm not happy with my Hilda Care support?
Hilda Care has a formal Complaints and Feedback process. Participants and families can lodge complaints by calling 1300 440 777, emailing info@hildacare.com.au, or completing the form at hildacare.com.au/complaints-and-feedback. All complaints are acknowledged within 24 hours, and resolution timelines are provided. Participants can also escalate to the NDIS Quality and Safeguards Commission at any time.