- Registered NDIS Provider #4050126032
- 200+ Melbourne Support Workers
- 53+ Reviews on Google
- Multilingual Team
You deserve a SIL provider who actually listens to you.
Hilda has been supporting people with disability across Melbourne Since 2018. We’re fully registered with the NDIS Commission and if you need to switch, we’ll make it simple. Nothing about your care gets decided without you.
No commitment. No pressure. Just an honest conversation.
Is this page for you?
Whether you're a participant, a family member, or a support coordinator we can help.
We regularly help all three make the switch. Here’s what that usually
looks like
Participants
You want to take control of who supports you and how and you're not happy where you are.
Families & carers
You're worried about your loved one's current provider their registration, quality, or responsiveness.
Support coordinators
You need a registered, reliable SIL option in Melbourne you can confidently refer your clients to.
You might be thinking
We get it switching feels like a big deal.
Here are the things people usually worry about, and what actually happens.
Will my support stop during the switch?
No. We don’t start until your current support has a handover plan in place. No gaps.
Do I have to move house?
Not necessarily. Switching SIL provider doesn’t always mean moving. We’ll work with your situation.
What about all the paperwork?
We handle it. You tell us what you need we deal with the agreements and notices.
Will my NDIS funding change?
No. Your SIL budget stays exactly the same. It just comes to us instead of your old provider.
What if I share a home with others?
We can talk through how this works for your specific arrangement it’s not always as complicated as people think.
How do I know if my provider is registered?
Check the NDIS Commission’s public register — or just ask us and we’ll help you find out.
What makes Hilda different
A lot of providers say they put you first. Here's what it actually looks like at Hilda.
These aren't values written on a wall. They're how we operate every day.
Nothing about your care, routine, or housemates gets decided without your input full stop.
You meet your support workers before your first day. No strangers showing up unannounced.
Your roster reflects how you actually live not what's easiest for us to staff.
If something isn't working, you tell us and we fix it. Not next month. Now.
We've supported 150+ participants across Melbourne. We know what good SIL looks like.
150+
Participants supported across Melbourne
200+
Melbourne Support Workers
15 min
Is all it takes to know if we're the right fit
How switching to Hilda actually works
A lot of providers say they put you first.
Here's what it actually looks like at Hilda.
Free 15-minute call
Tell us your situation. We'll be straight with you about whether we're a good fit no sales pitch. You can bring your coordinator or a family member if you'd like.
We review your current agreement
We check your current service agreement, notice periods, and anything else that affects timing and we explain it all in plain language.
We build a transition plan
We work alongside your support coordinator or LAC to map out the move dates, handovers, documentation. We contact your current provider so you don't have to.
You meet your team before day one
We introduce you to the people who'll be supporting you before anything starts. You tell us if it's right. If it's not, we adjust. No one gets placed with you without your say.
Support starts and we keep checking in
We don't disappear after week one. Regular check-ins mean we catch anything that's not working early — and fix it quickly.
Ready to talk?
It takes 15 minutes to know if we're right for you.
Book a free call with our intake team. We'll listen to your situation, answer your questions honestly, and tell you exactly what switching would look like for you.
No commitment. No pressure. Just a conversation.
Talk to a real person, not a call centre
We'll confirm your time within a few hours
Bring your coordinator or family member welcome
No commitment required after the call
We respond to all enquiries within one business day. For urgent situations, call us directly.
We'll call you back within one business day. Your details stay private.
No obligation
100% free
Details stay private
Common questions
Straight answers before you decide.
Does Hilda service my area?
We operate across Melbourne and its suburbs. The best way to check is to give us a call or send a quick enquiry — we’ll tell you straight away.
How long does switching usually take?
It depends on your notice period usually 2 to 4 weeks and how quickly paperwork moves. In most cases we can complete a smooth transition within 4 to 6 weeks of your first call with us.
What if my current provider pushes back?
Switching providers is your legal right under the NDIS. You don’t need their permission — just their cooperation on handover. We help navigate that conversation for you.
I'm a support coordinator. Can I refer clients directly?
Absolutely. Call or email us directly and we’ll work with you on the transition. We aim to be a provider you can count on — responsive, compliant, and easy to work with.
What if I try Hilda and it's not right for me?
That’s a fair question and we respect it. The NDIS gives you choice and control that includes the right to switch again if you need to. We’d rather you tell us something’s not working than quietly put up with it.
What if I'm in a shared house do the other residents need to agree?
For shared SIL arrangements, all residents ideally need to be on board for a full provider switch. But we can talk through your specific situation and work out what’s possible on a call.