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SIL Provider Preston | Supported Independent Living Close to Where You Belong
For many people in Preston, the hardest part of thinking about SIL is leaving the places that already work for them. The local shops, the tram, the people down the street. They want daily support, but they do not want to start again somewhere unfamiliar just to get it.
Hilda Care is a SIL Provider Preston residents can rely on, with support built around the life you already have. We ask where you live now, what you do each day, and what you want to keep. Then we look at how support can fit around that. We are registered with the NDIS (Registration Number: 4050126032).


Finding a SIL Home Close Enough to Keep Your Connections in Preston
Some people in Preston have family, friends, or a community group they see every week. They worry that SIL will mean moving far enough away that those regular visits stop.
We look for SIL homes that keep you close to the people and places that matter. Preston is well served by the Route 86 tram along Plenty Road and by Preston railway station, so getting to family or a regular group is usually straightforward. If a home is not close enough for the visits you want, we tell you that upfront and look at other options with you.
When Your Current Home No Longer Works for Your Needs
Some people in Preston are already living in a house or flat with family, a housemate, or on their own, and it is no longer working. Stairs have become harder, the rent is too much, or the household cannot provide the daily help needed.
When your current home stops working, that is a good time to look at SIL. We can talk through what support would look like where you are now, or what a move to a SIL home would involve. There is no need to decide everything at once. We start with what is making things hard and work out the next step from there.


How a SIL Home Is Set Up Around Your Daily Living Needs
Some people worry that a SIL home will feel like an institution, with rules about when they can eat, shower, or go out. They want to know that the home itself will suit how they live.
Each SIL home is set up around the people who live there. We look at things like where the bathroom is, how the kitchen is laid out, whether there is space for your belongings, and whether the home is easy to move around in. If something is not right, we talk about changes before you move in, not after.
Choosing Between Shared SIL and Living on Your Own in Preston
Some people are not sure whether they want to share a home with others or have their own place. They worry about the cost of living alone, and they worry about living with people they do not know.
Shared SIL means your own bedroom, with common areas shared with two or three other people. Independent SIL means you rent your own place, and support workers come to you. Shared homes usually cost less because support is shared. Independent homes cost more because all support hours are yours. We explain both options and what each would cost before you decide. You can also start in a shared home and move later if you want.


What Your NDIS Plan Pays for Once You Move Into SIL
Some people are unsure what their NDIS plan actually covers in a SIL home. They worry they will be asked to pay for things they did not expect, or that their funding will not stretch far enough.
NDIS SIL funding pays for support workers who help with daily living tasks, such as personal care, meals, medication reminders, household tasks, and transport to appointments and activities. It does not pay for rent, groceries, or utilities. Before you move, we give you the weekly cost of support and the estimated weekly living costs in writing, so you can check them against your income and your plan. For more detail on eligibility, see our SIL funding eligibility guide.
Keeping Your Study, Work or Volunteering Going While in SIL
Some people in Preston study at a local TAFE or university, work a regular shift, or volunteer at a community group. They worry that a SIL roster will clash with those commitments and they will have to give them up.
We plan your SIL support around your study, work, or volunteering times. Those hours go into your roster first. Getting to and from them is part of your support, and your support coordinator can see the schedule before it starts so nothing overlaps.


How to Raise Concerns About Your SIL Home Without Feeling Stuck
Some people hesitate to speak up about a problem in their SIL home. They worry it will count against them, or that nothing will change if they do.
You can raise a concern at any time, with your support worker, your support coordinator, or us directly. We write it down, talk it through with you, and agree on what happens next. If a housemate arrangement is not working or your routine needs to change, we look at options with you, including changing homes where that is needed.
Nearest SIL Homes and Vacancies in Preston

Supported Independent Living in Greensborough. 2 rooms available now with support on site. Speak with our team about a viewing. Housed within 14 days.
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Our nearest home is in Greensborough, which is within easy reach of Preston. If you are comparing supported independent living Melbourne options, participants in the north also look at Epping. Call us to find out how it could suit you and what the fi
Common Questions About SIL in Preston
Do you have a home in Preston itself, or would I have to move further away?
We look for homes in or near Preston first, so you can stay close to your local area. Depending on what is available and what suits you, your home may be in Preston or a nearby suburb. We will talk through the options before anything is decided.
I take the tram along Plenty Road to my appointments. Can support work around that?
Yes. Your support worker can travel with you on the tram or help you plan the route. Appointment times go into your roster, so transport is part of the plan rather than an extra you have to organise.
I have been living with my family. Will I feel lonely if I move into a SIL home?
Many people feel unsettled in the first few weeks, and that is normal. Your support team checks in with you regularly during that time. Careful matching with housemates, if you choose shared living, helps a lot. Family visits stay part of your routine.
Where would I go for a GP or hospital visit?
Preston has local GP clinics along High Street and Plenty Road. For more serious needs, Northern Hospital in Epping is the nearest major hospital. Transport to GP, specialist, or hospital appointments is part of your SIL support, and your worker can stay with you if you need them to.
Will I have the same support workers each week?
We aim for a small, consistent team so you see familiar people. When a worker is away, we send someone who already knows your routine wherever possible.
Can I start in a shared home and move to my own place later?
Yes. Many people do this when they feel ready. We help you plan the move, including funding and timing.
How long does it take to start SIL once my plan is approved?
Most people start within 14 days of their SIL funding being confirmed. We do not keep people on long waiting lists. Once your funding is in place and we have talked through your needs, we work to start as soon as possible.
A Few Things People Have Told Us
Posted on Google![]()
Omar SolimanTrustindex verifies that the original source of the review is Google.
Really happy with the support I’m getting. Everyone is friendly, easy to talk to, and actually listens. I feel supported and comfortable. Would definitely recommend.Posted on Google![]()
WarrenTrustindex verifies that the original source of the review is Google.
I have found the services to be unbelievably great in my situation. I recommend the services to everyone who wants to be taken care of in Melbourne.Posted on Google![]()
Amira MoussaTrustindex verifies that the original source of the review is Google.
I’m so grateful for the care and support I receive from Hilda Care. I’ve always felt respected, valued, and genuinely listened to. The team is kind, patient, and supportive, and communication is always clear! I honestly feel lucky to be part of a service that truly cares about their clients. Thank you!!!Posted on Google![]()
Omar Moussa (omzy96)Trustindex verifies that the original source of the review is Google.
Lovely NDIS provider providing support throughout all of Melbourne. I have personally recieved support through Hilda Care for the past 6 months roughly. Their administration is top notch. They have gone above and beyond providing personalised support workers for my needs, have promptly resolved any issues I may have and they always try their best to deliver extra services that may help me with my needs and support. Thank you Hilda Care, you've made my transition into the NDIS as seamless as possible, and I really look forward for the years ahead 😊Posted on Google![]()
Grahm WatsonTrustindex verifies that the original source of the review is Google.
Thanks for looking after me in SIL house in Burnside Heights. Management is excellent. Happy is looking after me very well. ThanksPosted on Google![]()
Kim FlemingTrustindex verifies that the original source of the review is Google.
My experience dealing with this organisation has been very disappointing. They seem unorganised, unprofessional arrogant and downright disrespectful of peoples time.Posted on Google![]()
Divyanshu SethiTrustindex verifies that the original source of the review is Google.
Hilda Care is outstanding. As a Support Coordinator, I’ve had situations where I needed a Support Worker at the very last minute for my cleints, and they delivered without hesitation. Not once or twice but always. They found the right person within hours and made sure the client felt safe and supported. They have paid heed to client’s feedback and tweaked their services accordingly everytime. Their staff are well trained, reliable, and always go above and beyond to meet client needs. It’s clear they genuinely put clients first. Highly recommended.Posted on Google![]()
Tommy NjegacTrustindex verifies that the original source of the review is Google.
Thank you Hilda care for providing me services in caroline springs. Harry is amazing support worker. He really understands me well and my needs. God bless your company.Posted on Google![]()
Yasemin YakupTrustindex verifies that the original source of the review is Google.
This is one of the most reliable and compassionate disability service providers we’ve worked with. Their communication is clear. The support workers show great understanding and patience, especially during challenging moments. They make everyday routines more enjoyable and less stressful for everyone involved. We feel very lucky to have them on our side.Verified by TrustindexTrustindex verified that these reviews were published on Hilda Care - Registered Ndis provider Melbourne's Google Business Profile. Learn more
Begin SIL in Preston
Call us on 1300 440 777 and we reply the same day. You can also contact us and we will call you back at a time that suits you.
Support coordinators can submit a referral directly.
