- 53+ Reviews on Google
- Multilingual Team
- Registered NDIS Provider #4050126032
Registered NDIS Provider in Footscray
Hilda Care is a registered NDIS provider offering disability support in Footscray, Melbourne’s inner west. We provide personal care, household support, community access, and Supported Independent Living to people across the suburb.Â
We are registered with the NDIS Quality and Safeguards Commission (Provider Registration Number 4050126032). All our support workers in Footscray hold a current NDIS Worker Screening clearance.
Disability Support We Provide in Footscray
NDIS support is based on how a disability affects a person’s ability to manage daily life safely, not on a specific diagnosis. In Footscray, we support people with physical, intellectual, and psychosocial disabilities, as well as those with acquired brain injuries and other conditions. This can include help with personal care, building independence, or providing more specialized support.
For people with more specific or complex needs, we offer dedicated support for acquired brain injuries and psychosocial disabilities. This includes working with services at the new Footscray Hospital, which opened in February 2026 and features an expanded Mental Health, Alcohol and Other Drugs Hub. If you are recovering from a stroke or brain injury, we can coordinate support directly with the hospital’s rehab and discharge teams so your worker is ready before you leave the hospital.Â
For psychosocial disability, the hospital’s Mental Health, Alcohol and Other Drugs Hub provides local acute care, and we can arrange ongoing community support alongside your clinical care.
Our Range of NDIS Services in Footscray
Disability support in Footscray often involves multiple parts of your NDIS plan at once, rather than a single service. For example, you might need personal care and household help in the morning, transport to an appointment near Footscray Station in the afternoon, and community participation or life skills practice at Footscray Market or Hopkins Street later in the day. We try to match workers based in Footscray so you are not always relying on someone traveling from across the city.
Showering, dressing, grooming, and other daily personal routines, delivered with respect for privacy and independence. Workers are briefed on a participant’s preferences and any specific needs before the first shift, so mornings and evenings run the way you actually want them to, not on a generic routine.
Cleaning, laundry, and everyday help around the home, from vacuuming and kitchen cleaning to changing bed linen. This support keeps a home safe and manageable for participants who find these tasks difficult to do safely on their own.
Nursing support for participants with clinical needs connected to their disability, wound care, medication management, or complex health monitoring, coordinated with other local healthcare providers as needed.
Getting to Footscray Market, a local group, or programs at Footscray Community Arts Centre and Footscray Park, with a worker who knows the area and can help you build confidence going somewhere new, not just accompany you to the same outing every week.
Ongoing support with everyday routines, including in shared living arrangements, where coordinating support across housemates matters as much as the individual tasks themselves.
Support through major changes, leaving school, moving into independent living, or adjusting to a new diagnosis, when a lot needs to be organised at once and getting it wrong can mean a gap in support.
Building everyday skills through real practice, like a shopping trip or ordering food along Hopkins Street, with support close by that steps back as confidence grows, rather than staying involved indefinitely.
Getting to and from Footscray Station and other local transport safely, whether that’s a support worker driving you directly or helping you learn a public transport route you’ll use on your own over time.
Getting Started With NDIS Support in Footscray
A lot of the frustration people report with disability support isn’t the care itself, it’s what happens before it starts, a slow first response, a worker who doesn’t turn out to be the right fit, or support that’s arranged and then falls through once funding doesn’t line up. Here’s how we handle it.
| Step | What Happens |
|---|---|
| 1. A proper first conversation | We talk through your goals, routine, and what you actually need, whether that's ongoing support or something arranged quickly due to a change in circumstances |
| 2. Checking your funding | We confirm what's covered in your plan before anything is arranged, so support doesn't fall through later |
| 3. Matching a worker | You're matched with a worker based on personality, communication style, and language where relevant, based locally in Footscray where possible |
| 4. Getting started | In most cases, support can be confirmed and started within 14 days of your first enquiry |
| 5. Staying in touch | We check in regularly, not just at scheduled reviews, so changes in your needs get picked up early |
Supported Independent Living in Footscray
We support people in Supported Independent Living homes throughout Footscray and currently have vacancies available. Some homes are close to Footscray Station and the town centre, which is helpful if you need easy access to appointments or the city. Others are on quieter residential streets, which may suit you if you prefer less noise and traffic.Â
For those living near the station, getting to work, study, or appointments can often be done without a support worker driving, which helps build independence.
Specialist Disability Accommodation (SDA) in Footscray
We also support people in Specialist Disability Accommodation. These are purpose-built or modified homes for people with significant functional impairment or very high support needs.Â
Availability in Footscray depends on what is currently on the market and what each property is designed for. We can discuss what is realistic for your situation before you make any decisions.
How NDIS Funding Works
An NDIS plan is generally split into three funding categories. Core Supports covers everyday help, personal care, household tasks, transport, and community participation, and is generally flexible, meaning funding can move between these categories depending on what you need in a given fortnight.Â
Capacity Building funding is different; it’s tied to a specific goal, like life skills development, and generally can’t be shifted elsewhere once it’s allocated. Capital Supports covers larger one-off items, like assistive technology or home modifications, and is the least commonly used of the three for participants accessing support through us.
If you’re new to the NDIS, the main thing worth knowing is that not everything in your plan works the same way, so it’s worth checking which category a support sits under before assuming it can be used flexibly.
You can access support through Hilda Care no matter how your plan is managed. None of these affect which supports you can access; they just change how the paperwork is handled:
| Your Plan Type | What Happens |
|---|---|
| 1. NDIA-managed | We claim directly through the NDIS portal |
| 2. Plan-managed | Your plan manager pays our invoices on your behalf |
| 3. Self-managed | You pay us directly and claim the cost back from the NDIA yourself |
Why Footscray NDIS Participants Choose Hilda Care
Choosing an NDIS provider is not just about the services they offer. It is also about consistency, good communication, and whether the support works for you day-to-day. Here is what participants say makes the biggest difference.
- Registered with the NDIS Quality and Safeguards Commission (Provider Registration Number 4050126032)
- Each worker holds a valid NDIS Worker Screening clearance and a police check.
- Workers who are matched by personality and communication style tend to remain in their roles over time.
- Aligned by language where applicable, considering Footscray’s Vietnamese, Ethiopian, Eritrean, Somali, and Sudanese communities.
- Quick onboarding process, usually confirming and initiating support within 14 days.
- Support hours that adapt to your routine instead of following a fixed schedule.
- Maintain clear and consistent communication with families and support coordinators, not only the participant.
- Familiarity with Footscray, from Footscray Station to the shops along Hopkins Street.
- Rated 4.9 based on over 53 Google reviews.
Are you still seeing a different worker every visit or waiting days for a call back? That is usually the first thing that changes when you join us.
Areas We Cover Near Footscray
Footscray is at the heart of Melbourne’s inner west, with the Maribyrnong River on one side and the Western Ring Road on the other. That is why our coverage extends beyond the suburb itself. If you live in a nearby area, you will still get a worker who knows the local area, even if their home base is a few minutes away.
We support people in Seddon, which is right next to Footscray on the west. Yarraville, just a short drive south, shares many of the same transport links into the city. We also cover Maribyrnong across the river, as well as Sunshine and the Brimbank area further west.Â
If you are not sure whether we cover your street, contact us, and we will let you know.
Frequently Asked Questions
How quickly can you start supports in Footscray?
In most cases, we can have support confirmed and started within 14 days of your first enquiry. Timelines can vary depending on the type of support and how quickly your plan details come through, but we’ll give you a realistic estimate once we understand your situation.
Do you have support workers who speak community languages in Footscray?
Yes. We match participants by language wherever possible, rather than being limited to a fixed list of languages, which matters in a suburb as linguistically diverse as Footscray.
Can you support someone discharged from Footscray Hospital?
Yes. Our team can coordinate support to begin at home from the day someone leaves Footscray Hospital. This is often easiest to arrange before discharge, so support is already in place rather than organised in the days after someone gets home.
Do you have SIL vacancies in Footscray?
Yes, we currently have SIL vacancies in Footscray. Availability changes as homes fill and participants’ circumstances change, so get in touch and we’ll confirm what’s currently available and whether it suits your needs.
Which nearby suburbs do you cover?
We cover Seddon and Yarraville, right next to Footscray, as well as Maribyrnong across the river. Further out, we also support participants in Sunshine and the surrounding Brimbank area.
Are you a registered NDIS provider?
Yes. Hilda Care is registered with the NDIS Quality and Safeguards Commission, Provider Registration Number 4050126032.
Can I switch to Hilda Care from another provider?
Yes. You can change providers at any time. There’s usually a notice period in your current service agreement, and we can coordinate the transition so there’s no gap in your support while it happens.
What information do I need before support can begin?
Generally just your NDIS plan or plan summary, your plan management type, and a sense of what you’re looking for, hours, type of support, and any preferences around gender or language. If you have any relevant reports from an OT or other health professional, those help too, but they’re not always necessary to get started.
Connect with a Reliable NDIS Provider in Footscray Today!
You do not need to have everything sorted before you contact us. If you are unsure about your funding, thinking about switching providers, or not sure what kind of support fits your needs, that is what our first conversation is for.Â
Tell us your situation, and we will help you figure out what is realistic, whether you are starting support for the first time, changing providers, or reviewing your current support.